Warranty Policy

At Chocolate Plus, we are dedicated to providing you with the highest quality chocolates and exceptional customer service. While our products are crafted with care, we understand that issues may occasionally arise. Please review our warranty policy to understand how we support your purchase.

Coverage

Our warranty covers the following scenarios:

Defective Products: If you receive a product that is defective or does not meet our quality standards, we will replace it at no additional cost to you.
Damaged Items: If your order arrives damaged due to shipping, we will either replace the damaged items or issue a refund.
Incorrect Orders: If you receive the wrong product, we will promptly correct the mistake by sending you the correct item.

Please note that due to the perishable nature of our chocolates, our warranty does not cover items that have been improperly stored after delivery or those that have exceeded their shelf life.

Warranty Period

The warranty is valid for 7 days from the date of delivery.
Claims made after the warranty period will be reviewed on a case-by-case basis, but may not be eligible for a replacement or refund.

How to Make a Warranty Claim

If you believe your product is eligible for a warranty claim, please follow these steps:

Contact Us: Reach out to our customer support team at [email protected] or call +1 406 251 5713 within 7 days of receiving your order.
Provide Proof of Purchase: Please include your order number and a copy of your receipt.
Share Photos: For damaged or defective items, please attach clear photos of the product and its packaging.
Review & Approval: Once we receive your request, our team will review it and provide further instructions.

Resolution Options

Replacement: We will send you a replacement product at no additional cost.
Refund: If a replacement is not feasible, we will issue a refund to your original method of payment within 5-7 business days.
Store Credit: In some cases, we may offer store credit for future purchases.

Exclusions

The following situations are not covered under our warranty:

Products damaged due to improper storage or handling by the customer
Items purchased on clearance or final sale
Chocolates that have passed their best-before date
Personalized or customized items (unless defective)

Shipping Costs

For approved warranty claims, Chocolate Plus will cover the cost of return shipping.
If the claim is deemed ineligible, the customer may be responsible for return shipping costs.